In this mini-course, you'll learn to correctly format business letters and memos. More importantly, you'll connect to your readers, focusing on their questions and concerns so that you can get your point across. You'll draft letters and memos, and you'll discover strategies for effective revising and editing. Clear explanations, examples, and videos teach key concepts, and digital activities for writing and editing help you practice what you learn. Upon successful completion, you will receive certification for 0.5 Continuing Education Units (CEUs).