Building Better Lists

eTipHeader.png

—Bite-sized advice for better business writing—

May 20, 2020 

Building Better Lists

“Use lists when readers need details. People want to go shopping with a grocery list, not a grocery paragraph.”

—Rob King

A well-written list can help readers quickly find details and take action. A poorly written list can distract, annoy, and confuse.

And sometimes you shouldn’t write a list at all.

When should I use a list?

Use a list when readers need individual details. A list organizes those details so that readers can work with them and check them off as they go.

Do not use a list when readers need the big picture. If the reader’s main question is “what does all of this mean,” don’t just rattle off details. Instead, interpret and analyze those details for your readers.

Editor's Note

You have five fingers on each hand, a good “rule of thumb” for how many items a reader can easily grasp in a list. Avoid creating “The Top 29 Tips for ________” No one can keep track of that many items. A long list means you haven’t focused your thinking. Instead, make your ideas accessible by using short lists with explanations along the way.

How should I organize a list?

Use a numbered or lettered list if the details have a natural order or ranking. Organize them chronologically or by order of importance.

At the beginning of the open house, please follow these steps:

  1. Arrive at Jenkins Hall by 8:15 a.m.
  2. Sign in at the front table and receive your name tag.
  3. Peruse the poster sessions.
  4. Greet guests and members of the press.
  5. Find a seat by 8:50 a.m. in preparation for the keynote address.

Use a bulleted list if the details are equal in importance.

The keynote address will focus on three main issues:

  • The company mission statement
  • Market disruption and emerging challenges
  • Opportunities going forward

How should I structure my lists?

Introduce each list with a complete sentence that tells what it is about. Place a colon after this sentence.

Use parallel structure for each item in a list. You can have a list of statements, or a list of questions, or a list of commands, but you should not mix all three. You can have a list of phrases or of individual words, but each item needs to have the same grammatical structure as the others in that list.

Don't Say

You are invited to the open-house lunch after the presentation:

  1. 12:30 to 1:30 p.m.
  2. How many people from your department will attend?
  3. in the Perkins Room

Do Say

You are invited to the open-house lunch after the presentation:

  1. Plan on lunch from 12:30 to 1:30 p.m.
  2. Tell Sherry Smith how many people from your department will attend.
  3. Join us for lunch in the Perkins Room.

Use the same style for each item in a list. For most lists, capitalize the first letter of each item as well as proper nouns. If each item is a complete sentence, use end punctuation.

Don't Say

  1. GROUP WORKSHOPS—1:45 to 3:30 p.m.
  2. break 3:30 to 3:45 p.m.
  3. Final address

Do Say

  1. Group workshops: 1:45 to 3:30 p.m.
  2. Break: 3:30 to 3:45 p.m.
  3. Final address: 3:45 to 4:15 p.m.

Editor's Note

You can also organize a list as a complete sentence, starting with the introduction and leading to the final item. This approach, however, demands more focus from readers and leads to some tricky punctuation and capitalization:

To attend the open-house lunch after the presentation,

  1. plan on lunch from 12:30 to 1:30 p.m.,
  2. tell Sherry Smith how many people from your department will attend, and
  3. join us for lunch in the Perkins Room.
eTips_editor.png

Play the Editor!

Copy this email into a document and edit the list. Make it parallel in structure, with consistent style for capitalization and punctuation. Also consider changing the second paragraph into a list. Afterward, see our recommendations.

Hi Mark,

Please perform a mail merge that populates the linked cover letter and envelope with information from our 100 Top-Client Spreadsheet.

  • Cover Letter template
  • Envelope template.
  • You’ll find that this is the client spreadsheet
  • Please mail merge—ASAP!
  • Questions?

Provide the name and address on each envelope. On the cover letter, please populate the inside address and signature line. Use the following client data: courtesy title, first name, last name, and job title; company; street address; city, state, and ZIP; phone number.

Let me know if you have any questions.

Thanks,
Lynne

eTips_support.png

Get More Support

Check out the Write for Business Guide and past eTips for more ways to create effective lists.

eTips_answer.png

Editor’s Recommendation

The revised list is focused, parallel, and consistent, and a new list unearths key details from the second paragraph.

Hey Mark,

Please perform a mail merge that populates the linked cover letter and envelope with information from our 100 Top-Client Spreadsheet: 

  • Cover letter template
  • Envelope template
  • Client spreadsheet

Provide the name and address on each envelope. On the cover letter, please populate the inside address and signature line. Use the following client data:

  • Courtesy title, first name, last name, and job title
  • Company
  • Street address
  • City, state, and ZIP
  • Phone number

Let me know if you have any questions.

Thanks,
Lynne