Play the Editor!
Review the two openings for this good-news response from a lender to a potential lendee. Which one is more effective? Scroll to the bottom for an answer and explanation.
Option 1
Thank you for requesting a credit account at Cottonwood Hills. We are pleased to extend you $100,000 in credit based on your strong financial condition.
Option 2
At Cottonwood Hills, we have a reputation as a leading greenhouse and florist supply company. We reviewed your request thoroughly and reached a decision. Our management team took many factors into consideration. We are agreeable to your request.
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