Should I Use "That" or "Which"?

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—Bite-sized advice for better business writing—

March 11, 2019 

Should I Use "That" or "Which"?

“I try not to make any decisions that I’m not excited about.”

— Jake Nickell, founder and CEO of Threadless

The pronouns that and which tend to trip up writers. Both words introduce clauses, but not the same types of clauses. Not understanding this subtle distinction can trick you into misusing the words.

But don't worry; you can apply a simple reading strategy to help you choose the right word. When a sentence uses a clause that begins with that or which, read the sentence without the clause.

If the clause is essential to the meaning of the sentence, use that.

 

The agency’s social media policy forbids Twitter posts that include overt political content.

If you remove the bolded clause, the sentence’s entire meaning would change. This makes the clause restrictive. (The clause literally restricts the meaning of the sentence). Always use that to introduce restrictive clauses.

For another example, apply the reading strategy to Jake Nickell's quotation at the top of today's eTip

Okay, so when should you use which?

If removing the clause does not change the meaning of the sentence, use which.


The Twitter post under investigation, which the writer has since apologized for, included a clear political bias.

Reading the sentence without the clause does not change the overall meaning. The apology is nonessential information (nonrestrictive), so which is correct. 

Corralling Clauses with Commas

Notice that commas set off the nonrestrictive clause from the remainder of the sentence. This is another trick that can help you spot errors. Commas set off nonrestrictive clauses but not restrictive ones.

If you notice a dependent clause that begins with which but has no comma, something is wrong. If the sentence makes sense without the clause, keep which and add any needed commas. If the sentence does not make sense without the clause, change which to that.  

Incorrect: It was her offhand remark which led to the investigation.

Correct: It was her offhand remark that led to the investigation.

Likewise, if you notice a comma preceding a clause introduced by that, you likely discovered an error.

Incorrect: It was her offhand remark, that led to the investigation.

Correct: It was her offhand remark that led to the investigation.

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Play the Editor!

Copy the sentences into a document and correct any usage errors and missing or misused commas. Write "correct" next to any sentences without errors. (Scroll to the bottom to check your answers.)

  1. Please disregard any instructions which the foreman gave yesterday. 
  2. Good service at a reasonable rate that sums up the department’s philosophy is the reason for the dealership’s success. 
  3. My Jeep’s engine, which I just had serviced, is not working properly. 
  4. Companies which offer flexible hours usually have happy workers. 
  5. The exterior heat lamp which we use to keep outdoor diners warm needs a new propane tank.   
  6. The company procedures which are causing problems were implemented in May. 
  7. I would enjoy contributing to the important work, that you and the other staff members do in the community. 
  8. Poor listening on the job can lead to mistakes that can then lead to a lot of wasted time and money. 
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Get More Support

Browse Write for Business for answers to your questions about grammar, punctuation, and usage.

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Editor's Answers

  1. Please disregard any instructions that the foreman gave yesterday. 
  2. Good service at a reasonable rate, which sums up the department’s philosophy, is the reason for the dealership’s success. 
  3. (Correct) My Jeep’s engine, which I just had serviced, is not working properly. 
  4. Companies that offer flexible hours usually have happy workers. 
  5. The exterior heat lamp, which we use to keep the outdoor diners warm, needs a new propane tank.   
  6. The company procedures that are causing problems were implemented in May. 
  7. I would enjoy contributing to the important work that you and the other staff members do in the community. 
  8. Poor listening on the job can lead to mistakes, which can then lead to a lot of wasted time and money.