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Dear Mr. Chang,
I wanted to share with you a key detail from the annual report: This year’s referral rate increased by 10 percent over last year’s. And did you also hear about the new hire in accounting? I'm optimistic she will get our books (finally!) in order.
So anyway, about the annual report. According to the codes that new clients filled out on applications, several factors contributed to this increase:
- Our summer marketing campaign reached many new clients.
- Word of mouth traffic was RIDICULOUSLY great.
- Our customer-satisfaction rating rose, bringing more repeat clients.
Please relate this good news to others on your team. There's no need to mention the accounting changes. Also, please use the results as you project the budget for next year.
Thanks,
Teri
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