Keys to Coherence

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—Bite-sized advice for better business writing—

November 05, 2020

Keys to Coherence

“Everyone’s time is limited. What matters most is to focus on what matters most.”

—Roy T. Bennett

Scattershot writing creates frustrating reading. When a message includes unrelated or loosely connected ideas, readers are left to decipher what to do with the information.

Don’t force your readers to search for understanding. Instead, create easy reading through a clear main point, relevant supporting points, and effective transitions.

How can I create a clear main point?

Before you begin writing, think about the main takeaway you want to express to your reader. This main point should explain what you are writing about (your subject) and tell why you are writing about it (your purpose). Try expressing it in a single sentence using this formula:

Subject

 

Purpose

 

Main Point

a new product prototype

+

I want feedback from my team.

=

Please review the new Skillsbook prototype and offer your feedback.

How can I create relevant supporting points?

To maintain coherence, include relevant supporting details. What makes a detail relevant? Generally, a relevant detail clarifies or answers one of the 5 Ws and H questions related to your main point: who, what, where, when, why, and how.

For example, someone reading the sample main point from above would expect supporting sentences to explain how to access the prototype, where to deliver the feedback, and by when. If the supporting sentences instead shared details about an upcoming company retreat, the reader would rightfully feel confused.

So, when you revise your writing, check your supporting sentences to see if they clarify or answer something about your main point. If they don’t, delete them.

How can I use effective transitions?

Transitions are words or phrases that bind ideas so your reader knows exactly how one point connects to the next. You can add transitions to link ideas between sentences, paragraphs, or sections.

Aliya and I expect to complete the prototype this afternoon. Upon completion, we will send you a secure link for your review.   

Notice that the transition not only gives a reader a sense of time (upon) but also repeats a key idea from the previous sentence (complete/completion). Both the transition and repetition create a bridge between the two ideas.

The best way to identify where to place transitions is to read your writing out loud. When the writing sounds choppy or the focus changes abruptly, add a transition to smoothen the sequence or signal to your reader what comes next.

Use these common transitions to signal different patterns of meaning:

Time

first, second, third, last, next, to begin, finally, currently, later, then, after, upon, when

Importance

the biggest reason, another reason, in addition, a final reason, first of all, secondly, furthermore, most importantly

Example

for example, for instance, namely, specifically, to illustrate

Emphasis

even, indeed, in fact, of course, truly

Compare/Contrast

as, like, similarly, in the same way, likewise, also, however, in contrast, nevertheless, though, but, yet, still

Cause/Effect

because, due to, the reason, the catalyst, as a result, consequently, the outcome, the conclusion

Problem/Solution

because of, problem-causing, as a result of, creates issues, proposing a, eliminating the, suggesting a, changing the

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Play the Editor!

The following bank letter lacks coherence due to an unclear main point, haphazard supporting points, and missing transitions. Revise the letter to fix these problems.

Note: The letter's subject is property-tax payments. The purpose is to inform the reader of changes to how the payments will be handled.

Dear Ms. Cornelius:

Property-tax payments are changing. 

The county courthouse mails your property-tax statement to you, and you drop it off at our bank. The county will start mailing your statement directly to the bank (March 15 and September 15 each year). We will pay the balance using funds from your escrow account on April 1 and October 1, and you will receive a copy of your statement and receipt.

Are you struggling to pay your mortgage? We have a program for you. Schedule a meeting to learn more.      

In the meantime, the new property-tax procedure should be more convenient for you. If you have any questions or concerns, please call or email me. 

Sincerely, 
Adriana Ribeiro 
 

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Get More Support

Refer to the Write for Business Guide, Courses, and past eTips for more strategies for coherent writing.

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Editor’s Recommendation

The revised letter expresses a clear main point, removes extraneous information, and includes effective transitions (bolded).

Dear Ms. Cornelius:

I'm writing to let you know about a change in the way your property-tax payments will be handled. 

Currently, the county courthouse mails your property-tax statement to you, and then you drop it off at our bank. Beginning in September, the county is going to start mailing your statement directly to the bank (March 15 and September 15 each year). Then we will pay the balance using funds from your escrow account on April 1 and October 1, and you will receive a copy of your statement and receipt. 

This new procedure should be more convenient for you. If you have any questions or concerns, please call or email me. 

Sincerely, 
Adriana Ribeiro