Organizing Documents for Clarity

eTipHeader.png

—Bite-sized advice for better business writing—

March 19, 2019 

Organizing Documents for Clarity 

“If they could handle information, they would not have to drown at all.”

—Idries Shah

Have you ever read a workplace document that overwhelmed you with information? Writing that packs too many ideas into big blocks of text can be hard to comprehend. So can writing that dumps an abundance of data and statistics on readers.

Thankfully, you can make dense writing more accessible with a few simple actions:

  • Separate blocks of text into short paragraphs, each focusing on one controlling idea. 
  • Use headings to introduce new sections in longer documents. 
  • Organize related items in numbered lists (if they are ranked) or bulleted lists (if they are equal in importance).
  • Include graphics such as charts, tables, illustrations, or photos to make information easy to access and understand. 

The following revision utilizes some of these strategies. 

Original (Dense)

Thank you for the opportunity to bid on Millwood’s waste removal and recycling needs. Based on the bid requirements, we are submitting the following proposal for services. Twice a week, we will service one eight-cubic-yard container for regular refuse. Once a week, we’ll service one eight-cubic-yard container for cardboard. Your total cost per month will be $240, plus you’ll be charged $55 per trip for any extra pickups. As Tallahassee's leading waste collector, Boniface serves more than 300 organizations. References and brochures are enclosed for your review. Please contact me if you have any questions.

Revised (Accessible)

Thank you for the opportunity to bid on Millwood’s waste removal and recycling needs.

Based on the bid requirements, we are submitting the following proposal:

  • One eight-cubic-yard container for regular refuse, serviced twice a week
  • One eight-cubic-yard container for cardboard
  • Total cost per month: $240.00
  • Extra pick-ups: $55.00 per trip

As Tallahassee's leading waste collector, Boniface serves more than 300 organizations. References and brochures are enclosed for your review.

Please contact me if you have any questions.

eTips_editor.png

Play the Editor!

Copy this email into a document and revise it to make the information more accessible. (Scroll to the bottom to see how your revision compares with our recommendation.)

Congratulations on your promotion to marketing manager. I have been impressed with your record, and I’m looking forward to working with you. As we discussed, your duties will include the following: overseeing marketing campaigns, coordinating team assignments, analyzing overall efficiency, and providing weekly progress reports. I know that with your help the marketing department will continue to develop new business. At our 9:00 meeting tomorrow morning, you will receive a manager’s handbook and an explanation of expanded benefits. I look forward to meeting with you then. 
eTips_support.png

Get More Support

Check out Write for Business for more strategies for accessible writing.

eTips_answer.png

Editor's Recommendation

Congratulations on your promotion to marketing manager. I have been impressed with your record, and I’m looking forward to working with you.

As we discussed, your duties will include the following:

  • Overseeing marketing campaigns
  • Coordinating team assignments
  • Analyzing overall efficiency
  • Providing weekly progress reports

I know that with your help the marketing department will continue to develop new business. 

At our 9:00 meeting tomorrow morning, you will receive a manager’s handbook and an explanation of expanded benefits.

I look forward to meeting with you then.