No one wants to be the bearer of bad news, but in business sometimes you must be. How can you clearly communicate the bad news while preserving (or gently ending) business relationships?
This mini-course helps you write bad news messages. You'll learn how to analyze the situation—understanding the bad news, how your reader will react, and what you want out of the situation. You'll discover a formula for crafting effective bad news messages. You'll also learn how to refine tone and verb voice for clear, compassionate communication.
Explanations, examples, and videos teach key concepts, and digital activities for writing and editing help you practice what you learn. Upon successful completion, you will receive certification for 0.5 Continuing Education Units (CEUs). Watch this brief video to see how it all works:
When you complete this mini-course, you will be able to do the following:
- Analyze the Situation
- Understand Your Reader
- Choose the Right Medium
- Write Your Main Point
- Draft Your Message Using BEBE
- Revise for Tone
- Revise for Passive Voice
- Edit to Eliminate Errors
- Use Templates