Letters carry the most important information between organizations, and memos carry the most important information within organizations. These writing forms may be "old school," but they are still critical, and writing them effectively helps you get the job done.
This mini-course teaches you how to correctly format business letters and memos. More importantly, it helps you connect to your readers, focusing on their questions and concerns so that you can get your point across. You'll learn to draft these documents, and you'll discover strategies for effective revising and editing.
Clear explanations, examples, and videos teach key concepts, and digital activities for writing and editing help you practice what you learn. Upon successful completion, you will receive certification for 0.5 Continuing Education Units (CEUs). Watch this brief video to see how it all works:
When you complete this mini-course, you will be able to do the following:
- Correctly Format a Letter
- Create Salutations and Complimentary Closings
- Focus Your Letter on Reader Needs
- Organize the Body of the Letter
- Correctly Format a Memorandum
- Focus Your Memo
- Draft an Effective Memo
- Revise Letters and Memos
- Edit Letters and Memos