Tricky Word Choices

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—Bite-sized advice for better business writing—

Tricky Word Choices

“Good words are worth much, and cost little.”

— George Herbert

No one is immune to the occasional word fail. I'm all too familiar with the sinking feeling of noticing a silly word mistake in something I just submitted.

You can avoid most of these facepalm moments by reading your work before submitting or clicking "Send." Some words, though, require closer scrutiny. 

The word pairs below are among the most commonly misused words in business writing. Use the definitions and examples to help you choose the right word. 

allude, elude, refer

Use allude to indirectly refer to something, elude to escape attention or understanding altogether, and refer to directly call attention to something.

Don't just allude to proper conduct; instead, refer specifically to required behavior. That way your expectations will not elude your staff.

augment, supplement

Although both words mean "to add something," augment indicates a simple increase in size or degree, and supplement indicates making something that was deficient, complete.

Flood warnings augmented the importance of the levee reports.

This manual supplements the program we purchased last month.

capital, capitol

As a noun, capital refers to wealth (money or goods) or to a chief city. The adjective capital means "important, excellent, or serious." Capitol refers to a government building. 

Capitol buildings are generally in the center of capital cities. 

She grew used to making decisions of capital importance.

farther, further

Farther refers to physical distance; further means "to a greater extent or degree."

When we investigated further, we discovered that they had traveled farther than initially thought.

former, latter

When speaking of two things, former refers to the first thing and latter to the second.

Of the two speeches, the former was more polished, but the latter was more entertaining. 

who's, whose

Who's is the contraction of "who is" or "who has." Whose is a possessive pronoun.

Who's responsible for the shipment? Whose parcel is this? 

Editor's Note

Misused words often slip past your spelling and grammar checkers. Careful proofreading will help you flag and correct misused words in your writing. To catch common errors, we recommend creating and updating a list of words that befuddle you. The “Notes” app on your phone is a great place for this. Refer to your list whenever you proofread.

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Play the Editor!

Practice proofreading for misused words. Closely read the following application follow-up letter. How many misused words can you identity? Scroll down to see a corrected version.

Dear Mr. Greenfield,

Thank you for submitting your application and résumé for the position of Chief Microbiologist at Triplex Technologies, Inc. Our capitol aim is to find the strongest candidate for the job, and your qualifications certainly put you in the running.

Expertise on bacteriology has alluded us for years. Your academic research on environmental hazards with the University of Michigan and your farther work as a microbiologist for the EPA would augment a weakness in our company's research.

Our evaluation of all applications is nearly complete, and we will begin interviewing in two weeks. To help us gain a clearer view of your qualifications, please send us a job description detailing your current work responsibilities and a list of references. The former should include a current phone number and email address for each contact.

Thank you again for your interest in Triplex Technologies. If you have any questions about the requested materials, contact Rashida Jones, whose the assistant manager of Human Resources.

Sincerely,
Keith Ryster
Manager, Human Resources

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Get More Support

Refer to the Write for Business Guide, Courses, and eTips to help you choose clear and precise words.

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Editor’s Recommendation

Dear Mr. Greenfield,

Thank you for submitting your application and résumé for the position of Chief Microbiologist at Triplex Technologies, Inc. Our capital aim is to find the strongest candidate for the job, and your qualifications certainly put you in the running.

Expertise on bacteriology has eluded us for years. Your academic research on environmental hazards with the University of Michigan and your further work as a microbiologist for the EPA would supplement a weakness in our company's research.

Our evaluation of all applications is nearly complete, and we will begin interviewing in two weeks. To help us gain a clearer view of your qualifications, please send us a job description detailing your current work responsibilities and a list of references. The latter should include a current phone number and email address for each contact.

Thank you again for your interest in Triplex Technologies. If you have any questions about the requested materials, contact Rashida Jones, who's the assistant manager of Human Resources.

Sincerely,
Keith Ryster
Manager, Human Resources