Problem Solving

Welcome to Problem Solving! This course will help you solve problems in your workplace. You’ll gain practical tools for defining problems and innovating solutions. You’ll also learn problem-solving strategies used by managers, analysts, engineers, facilitators, designers, and scientists. This course helps you understand how to solve problems by yourself and in workgroups.

Clear instruction and examples present concepts, engaging videos deepen your understanding, and varied activities let you apply your learning. You'll measure your progress with quizzes and pre- and post-assessments. Upon successful completion of this course, you'll receive certification for 1 Continuing Education Unit (CEU).

Course Objectives

After taking this course, you will be able to do the following:

  • Understand how to solve problems on the job
  • Use practical strategies for defining workplace problems
  • Analyze causes and effects of problems
  • Use tools for brainstorming practical solutions at work
  • Use thought-tools to evaluate solutions and discover ways to improve them
  • Implement and monitor workplace solutions effectively
  • Use problem-solving strategies drawn from design and science
  • Use decision-making strategies individually and on teams

Table of Contents

  • Taking a Survey and Pre-Assessment

Module 1: Defining and Solving Workplace Problems

  • Understanding Problem Solving
  • Thinking Critically
  • Targeting Causes and Effects
  • Using Root-Cause Analysis
  • Brainstorming Ideas
  • Blending Concepts
  • Lesson Wrap-Up
  • Quiz

Module 2: Innovating Solutions at Work

  • Evaluating Possible Solutions
  • Planning Your Solution
  • Creating Prototypes
  • Presenting to Stakeholders
  • Creating Your Solution
  • Improving Your Solution
  • Lesson Wrap-Up
  • Quiz

Lesson 3: Using Advanced Strategies

  • Using the Reading Process
  • Using the Writing Process
  • Using Process Thinking
  • Using Design Thinking
  • Using the Scientific Method
  • Controlling Variables
  • Testing Concepts
  • Lesson Wrap-Up
  • Quiz

Module 4: Team Problem Solving

  • Collaborating in Meetings
  • Group Brainstorming
  • Resolving Conflicts
  • Making Decisions
  • Communicating in Groups
  • Reflecting on Your Learning
  • Taking a Post-Assessment

Purchasing Options:

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